Terms of Service

Trelleon is an agentic operating system: a workspace where your team captures work and AI agents help produce deliverables, reports, and changes to systems you connect (for example a website, analytics account, or messaging tool). Agents act only within the connections and permissions your workspace configures, and consequential actions are designed to sit behind human approval gates.

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account and workspace, including members you invite. Workspace owners and admins control member access, connections, and agent configuration.

Paid plans are billed monthly in advance through Stripe at the prices shown on our pricing page. Plans include stated allowances (seats, operator runs, and included AI usage); we may pause runs that exceed an allowance until it resets or you upgrade. Free trials convert to paid access only when you choose a plan; when a trial ends, your data remains available for a reasonable period so you can subscribe or export.

You can cancel any time from the billing portal; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable.

You own the content you and your agents create or upload in your workspace ("Customer Content"), including agent-produced deliverables. You grant us the limited rights needed to host, process, and display Customer Content in order to run the Service. We do not sell Customer Content and we do not use it to train foundation models.

AI output can be wrong. Agents draft, summarize, analyze, and — where you have connected a system and approved an action — make real changes. You are responsible for reviewing agent output before relying on it or shipping it to your own clients, and for the actions you approve. We recommend keeping approval gates on for any action that affects a production system.

The Service integrates with third-party services you choose to connect (such as Google, Slack, Notion, Shopify, WordPress, GitHub, or QuickBooks). Your use of those services is governed by their own terms. Credentials you provide are stored encrypted and used only to operate the integrations you configure. We are not responsible for third-party services or for changes they make to their APIs.

Do not use the Service to break the law, infringe others' rights, send spam, probe or disrupt systems you are not authorized to access, resell the Service without an agreement, or attempt to extract other tenants' data. We may suspend accounts that put the platform or other customers at risk.

We treat Customer Content as confidential, isolate it per workspace, and protect it with industry-standard controls (encryption in transit and at rest, row-level tenant isolation, and secret storage in a vault). No system is perfectly secure; you are responsible for managing member access and the scope of the connections you grant.

The Service is provided "as is" without warranties of any kind, express or implied. To the fullest extent permitted by law, our total liability for any claim arising out of the Service is limited to the amounts you paid us in the twelve months before the claim, and neither party is liable for indirect, incidental, or consequential damages.

You may stop using the Service and cancel at any time. We may suspend or terminate accounts for material breach of these terms. After termination we will make your Customer Content available for export for a reasonable period before deletion.

We may update these terms as the Service evolves. For material changes we will give notice in the product or by email before they take effect. Continuing to use the Service after a change takes effect constitutes acceptance.

Questions about these terms: support@wedoworldwide.com.